Product blame

If a kid is struggling to use your product, you can place the blame on it, remind them that it’s a prototype that needs to be improved, and thank them for finding the flaws. “Oh wow, that was confusing! Thanks for letting me know so that someone can fix this to make it better for the next kid.”

Why this technique
Kids may feel like not knowing something is a reflection of themselves and feel bad or frustrated. By relieving their worries through this approach, kids can instead feel good about their helpful discovery.